Managed Services - Focus on flexibility Flexibility is central to the service proposition in today’s converged world. The basic service can be enhanced with additional features on a ‘pick and mix’ basis to meet the precise requirements of every customer. Spares included - The engineer will arrive with the correct spare in order to restore network service in the shortest possible time. Access to spares for disaster recovery - Brookcourt Solutions has a vast stock of spares available in order to provide its customers with a level of network availability whenever possible. Free technical Assistance - On tap knowledge and skill on any network related issue. Penalty payments for non performance - Penalty payments for non performance apply on every fault call. Off site back up configurations - This feature is excellent in a disaster recovery situation and assists a speedy response form our engineers.
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“Since Brookcourt came into the picture, we have experienced many benefits. Most notably, they provide us with a broader vision of options for technology and solution to meet the needs of our campus environment. The team from Brookcourt is helpful, professional and competitively priced. Simply stated, they’ve been brilliant!” Colchester Institute - Elearning Network Manager ”Our business has grown dramatically and Brookcourt Solutions has been able to scale their support accordingly. We have found the team to be extremely responsive and dependable, and their professionalism and knowledge has made them a true business partner." The Hospital Group - IT Support Manager "Since Brookcourt came on board, they have provided proactive account management and have proved willing to offer advice for the development of the service provided by Pace's IS function." Pace Petroleum - Manager, Information Services
