Contact Management

  • Works across all models of BlackBerry handhelds and PDAs that synchronize with Microsoft® Outlook.
  • Manages BlackBerry PIN, Nextel Direct Connect™ and critical contact data.
  • Lets you push the GAL to handhelds and automatically add and remove new users.
  • Gathers and stores handheld information in a central repository.
  • Scalable. The bigger your enterprise the better your ROI.
  • The mandatory contacts feature makes sure that emergency contacts are always on the handheld and always right.
  • Self Service Update (SSU) feature automates collection of user contact information.

How it Works.
EPS is a purely server side solution implemented with the itrezzoAgent server installed and configured behind your corporate firewall. It acquires contact information from multiple sources within the enterprise including: the GAL, Alternate Contact Folders and manual entries by the IT department. This information is acquired on a set schedule, usually once a day. It is then distributed to the Microsoft® Outlook Contact Folders of the licensed users for synchronization to their handhelds. Only contacts that are currently listed in a user's folder are updated. Any changes to a client contact folder are identified in an email to them. Only contacts that are currently listed in a user's folder are updated. Similarly, only the information that user currently has for a given contact is updated. This enables the maintenance of additional contact information that is not distributed to everyone. There is also a Mandatory Contacts feature that ensures that information required for emergencies is updated in each user contact folder regardless of whether it has been removed or not. This is designed to meet requirements previously met by wallet cards and emergency contact distribution lists.

EPS Enterprise
EPS Enterprise is designed for government institutions and large companies with over 100 handheld users who need tools to support their Business Continuity/COOP plans. Improved operations related to management of contacts within the enterprise result in an immediate return-on-investment.

EPS Small Business
EPS Small Business is designed for small businesses with a maximum of 20 handheld users who need to improve the management of contacts.

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