Service Desk

Brookcourt’s Service Desk focuses on offering mutual support and enhancing the user experience. Our highly acclaimed customer service provides vital help and advice from technical experts, and is focused on delivering incident resolution. From dedicated to shared solutions, Brookcourt is able to deliver a comprehensive, cost effective and flexible support service.

By using Brookcourts Service Desk you can benefit from:

  • 1st and 2nd line bespoke technical support service to cover key products and applications and management of 3rd line technical escalations.
  • Dedicated or shared solutions
  • Guaranteed incident resolution within agreed timelines
  • Call logging, contact validation and progress monitoring
  • Problem management
  • Change management
  • Remote support
  • Regular call reporting and analysis
  • Service excellence - 24 hours a day, 365 days a year

Contact us to discuss your requirements

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“Since Brookcourt came into the picture, we have experienced many benefits. Most notably, they provide us with a broader vision of options for technology and solution to meet the needs of our campus environment. The team from Brookcourt is helpful, professional and competitively priced. Simply stated, they’ve been brilliant!” Colchester Institute - Elearning Network Manager                      ”Our business has grown dramatically and Brookcourt Solutions has been able to scale their support accordingly. We have found the team to be extremely responsive and dependable, and their professionalism and knowledge has made them a true business partner." The Hospital Group - IT Support Manager                      "Since Brookcourt came on board, they have provided proactive account management and have proved willing to offer advice for the development of the service provided by Pace's IS function." Pace Petroleum - Manager, Information Services
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